MealSwift – Fast, Reliable Food Delivery at Your Doorstep
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About the Client
A UK-based entrepreneur from London approached us with the idea to rebuild and scale an online food delivery platform that connects customers, restaurants, and delivery agents into a single digital ecosystem. Their goal was to offer a seamless, UberEats-style experience focused on speed, simplicity, and scalability.
Objectives
- Develop a feature-rich food delivery app with distinct panels for customers, restaurants, and drivers.
- Ensure real-time tracking, order status visibility, and secure payments.
- Deliver an intuitive UX to make food ordering hassle-free.
- Implement a robust backend to handle high traffic and support future scalability.
- Support multi-cuisine categorization, promo codes, and custom instructions for personalized orders.
Challenges Faced
- Designing a clean UI that fits three user roles (customer, restaurant, driver) with minimal complexity.
- Building a dispatch logic system that could handle auto-assignment to nearest drivers efficiently.
- Ensuring real-time updates for order statuses and delivery tracking.
- Integrating secure multi-payment options while complying with UK digital transaction standards.
- Achieving high performance and low load time during peak usage hours.
Our Solutions
Customer Application
Smart Search Filters
Search by cuisine, delivery time, offers, and dietary preferences
Live Order Tracking
Real-time driver location with dynamic ETA updates
Multiple Payment Options
Secure payments via UPI, cards, wallets, or COD
Personalized Notes
Add cooking instructions or allergy details per order
Order History & Reorder
View previous orders and quickly reorder favorites
In-App Chat Support
Instant assistance via live chat and FAQs
Rating & Reviews
Share feedback on food, delivery, and service quality
Referral Program
Earn credits by inviting friends to the platform
Driver Application
Availability Toggle
Drivers can go online/offline to control delivery request flow
Optimized Route Navigation
Integrated maps with real-time traffic updates
Live Order Notifications
Instant alerts for new orders and changes
Delivery Time Tracking
Countdown timers for pickup and drop-off deadlines
Earnings Dashboard
View daily, weekly, and monthly income summaries
In-App Support
Access helpdesk, FAQs, and chat support from the app
Delivery History Log
Full records of completed orders with timestamps
Customer Ratings
Track personal performance based on user feedback
Restaurant Panel
Live Order Management
Accept, process, and dispatch orders seamlessly
Menu Management
Edit prices, descriptions, item images, and availability
Sales Reports
Daily/weekly insights on orders, revenue, and top items
Promotions & Discounts
Create offers, coupons, and featured meal deals
Staff Access Levels
Give different team members restricted dashboard access
Real-Time Notifications
Sound and visual alerts for incoming orders
Profile & Hours Control
Manage open hours, delivery zones, and contact details
Inventory Status
Mark items out of stock and manage ingredient levels
Technologies & Tools Used
Platform
Swift & Kotlin
Backend
Node.js with Express
Database
MongoDB
Payment Integration
Stripe & PayPal
Real-Time Tracking
Google Maps API, Socket.IO
Notifications
Firebase Cloud Messaging
Cloud Hosting
AWS
Analytics
Firebase | Custom Admin
Final Outcome
MealSwift was successfully launched in multiple cities across the UK and received praise for its speed, simplicity, and reliability. The app now supports over 100+ restaurants, processes thousands of orders weekly, and delivers a modern food delivery experience to both customers and restaurant partners alike.